At NovoFit, we're committed to delivering high-quality fitness equipment and exceptional service to customers across Australia. This policy covers products purchased through our online store, novofit.com.au, and sits alongside your rights under Australian Consumer Law (ACL), which this policy does not limit or replace.

1. Change of mind returns

We accept change of mind returns on eligible online store items within 14 days of delivery, provided the item is:

•     Unused and in its original condition

•     In its original packaging, with all tags, manuals and accessories included

Change of mind returns are offered at NovoFit's discretion. We'll provide a prepaid return shipping label so you can print and send the item back easily - the cost of return postage is deducted from your refund.

2. Damaged, defective or incorrect items

Get in touch within 14 days of delivery if an item arrives damaged, defective, or isn't what you ordered. We'll assess the issue and arrange a repair, replacement, refund or credit in line with your rights under the ACL. NovoFit covers the full cost of return shipping in these cases - nothing is deducted from your refund.

Please hold onto your proof of purchase (order confirmation or invoice) and, where possible, photos of the damage or fault - this helps us move things along faster.

3. How to request a return

•     Sign into your account using the email address from your order - you'll receive a one-time code, no password needed - then submit your return request against the order. You can also email onlineorders@novofit.com.au with your order number

•     We'll review the request and let you know if it's approved, usually within two business days

•     We'll email you a prepaid return shipping label to print at home. For change of mind returns, the postage cost shown is deducted from your refund; for damaged, defective or incorrect items, postage is free

•     Pack the item securely, attach the label, and drop it at any Australia Post outlet or eligible Parcel Collect point

•     Once we've received and checked the item, we'll process your refund, replacement or credit within 5 business days

4. Commercial equipment

This policy applies to our online store only. NovoFit's commercial gym equipment is quoted, freighted and installed separately, and isn't sold through novofit.com.au. If you're a commercial customer with a query about equipment you've purchased, contact your NovoFit account manager directly and our service team will assist under the relevant manufacturer warranty.

5. Questions

If you need a hand with a return, email onlineorders@novofit.com.au and we'll point you in the right direction.